Case studyManufacturing · Retail & e-commerce

Connecting CRM and web data for clearer reporting in Norway

Assystant set up custom tracking and built a Looker Studio dashboard combining Farveringen’s CRM and Google Analytics data for clearer reporting.

Assystant · 100+ projects · 20+ countries · since 2014

About Farveringen

Farveringen (mglogistikk.no) works in e-commerce and manufacturing in Norway and needed stronger analytics and business intelligence reporting.

The challenge

Farveringen had no visibility of custom events and goals in Google Analytics, which limited how well it understood visitor behaviour.

Its CRM data wasn’t connected to web analytics either, so customer engagement and business performance couldn’t be seen together. It needed one dashboard that brings both into clearer, more actionable reporting.

What Assystant did

We set up custom event and goal tracking in Google Analytics and built a Looker Studio dashboard that brings in Farveringen’s CRM data.

  • Custom event and goal tracking in Google Analytics
  • A Looker Studio dashboard integrating CRM data
  • Unified, actionable reporting across both sources

Farveringen can now see how web activity and CRM data relate to overall business performance.

Technology
  • Google Analytics
  • Looker Studio
  • CRM integration
Results

What changed for Farveringen

  • Custom event and goal tracking in Google Analytics
  • A unified CRM and web analytics dashboard
  • Clearer visibility of customer engagement and business data
  • Stronger reporting and decision-making
  • Less manual effort combining data sources
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