Identity & access management for people and AI agents
Secure every sign-in and every action – passwordless access for customers and staff, zero-trust access to your systems and a verified identity for each AI agent that works on your behalf. We design it so security improves without adding friction for users.
AI agents need identities too
Passwords are giving way to passkeys, and more and more activity in your systems comes from AI agents and services rather than people. Each one needs an identity, only the access it needs and a record of what it did.
of breaches now involve a third party. Every partner, supplier and AI agent with access to your systems needs an identity you control.
Source: Verizon 2026 Data Breach Investigations Report, May 2026
- BeforePasswords and SMS codesNowPasskeys and phishing-resistant sign-in
- BeforeShared API keys for botsNowEach agent with its own scoped, auditable identity
- BeforeAccess reviewed once a yearNowContinuous, policy-based access decisions
Passwords, MFA or passkeys: how do sign-in methods compare?
Phishing-resistant methods such as passkeys protect accounts best and are often the easiest for users.
| Method | Phishing resistance | Effort for users | Best for |
|---|---|---|---|
| Password only | Low | Remember, reset, repeat | Nothing sensitive |
| Password plus a one-time code (SMS or app) | Medium – codes can be phished | An extra step at sign-in | A step up from passwords alone |
| Push approval with number matching | Medium to high | Tap to approve | Staff apps |
| Passkeys or FIDO2 security keys | High – tied to the real website | Fingerprint, face or PIN | Customers and staff, without passwords |
| Single sign-on (SSO) | As strong as the method behind it | One sign-in for many apps | Staff access to many tools |
What this service covers
Each capability can be used on its own or combined with capabilities from other services. “Also part of” shows the other services that include it.
Passwordless & customer identity
Passkeys, single sign-on, multi-factor sign-in and consent for your customers – less friction and fewer account takeovers.
Identity for AI agents & services
Every agent gets its own identity, short-lived scoped tokens, delegated user consent and a full audit trail.
Zero-trust access & governance
Workforce single sign-on, role- and context-based access, access reviews and privileged access management.
Combined with capabilities from other services
This service draws on capabilities owned by other teams. Each is explained in full on its own service page.
How we deliver it
- 01
Assess
Users, apps, agents and how access is granted and removed today.
- 02
Design
The target identity architecture, policies and the platform that fits your stack.
- 03
Implement
Single sign-on, passkeys, access policies and agent identities, rolled out without lock-outs.
- 04
Govern
Access reviews, audit trails and alerts for unusual access.
- One sign-in across your apps, with passkeys and multi-factor sign-in
- Access policies based on role, context and risk
- Identities, scoped tokens and audit trails for AI agents
- Automated joiner, mover and leaver processes
- Start with one capabilityA fixed-scope piece of work, such as an assessment, a prototype or a proof of concept.
- Combine capabilities into one projectCapabilities from several services, delivered by one team with one plan and one point of contact.
- Add a dedicated teamEngineers who join your team to build and run it with you.
Selected client work
Related guides
12 cybersecurity tips to protect your business from cyber threats
Twelve practical cybersecurity tips for businesses: MFA, patching, backups, least privilege, phishing training, secure development and incident respon…
Read the articleTop 10 cloud security risks and how to mitigate them
The ten most common cloud security risks – misconfiguration, weak identity, exposed APIs, data leaks and more – with practical mitigations for each.
Read the articleWhat is GRC? Governance, risk and compliance explained
GRC explained: what governance, risk management and compliance mean, how a GRC programme works, which frameworks apply and how software and AI support…
Read the articleHow to scope an AI proof of concept that reaches production
Business outcome, use case, data checks, success criteria and a go/no-go decision.
Read the articleFrequently asked questions
Which IAM platforms do you implement?
AuthGrant, our own IAM and PAM platform, plus Keycloak, Microsoft Entra ID and Okta. We choose based on your existing stack, compliance needs and budget.
How do you secure access for AI agents?
Each agent gets its own identity and short-lived tokens limited to the tasks it may do. When it acts for a user, it uses delegated consent, and every action is logged, so you can see who – or what – did what.
What are passkeys, and should we switch?
Passkeys replace passwords with a cryptographic key stored on the user’s device and unlocked with a fingerprint, face or PIN. They resist phishing and make sign-in faster, so most customer and workforce apps should start offering them.
What is the difference between IAM and PAM?
Identity and access management (IAM) controls who can access which systems. Privileged access management (PAM) adds stricter controls, monitoring and time-bound access for admin and high-risk accounts.