DRautomotive is a garage mechanic service in the UK, operating in the automobile sector. The business manages vehicle servicing that often requires customer approval for work beyond the original scope.
Client location
Industry
Capability
Focus area
The Challenge
Garage services frequently uncover additional issues once a vehicle is being worked on, requiring customer approval before proceeding. Without a digital process, securing this approval quickly could slow down service and create friction between the garage and the customer.
DRautomotive also needed a way to track where a vehicle stood in its service journey, so both staff and customers had visibility into progress rather than relying on phone calls for updates.
The business needed these two needs, service stage tracking and digital approval, combined into a single, cohesive web application.
What did Assystant do
Assystant built a web application for DRautomotive using React and Django, allowing garages to track service stages and collect digital approval for work beyond the initial scope.
- Built service stage tracking visible to both staff and customers
- Enabled digital approval requests for work beyond the original scope
- Delivered the platform using a React and Django architecture
This gave DRautomotive a faster, more transparent way to manage service approvals and keep customers informed throughout the repair process.
The Results
- Delivered digital approval for out-of-scope garage work
- Improved visibility into service stage progress
- Reduced delays caused by manual approval processes
- Built on a reliable React and Django architecture
- Strengthened trust between the garage and its customers
