Fintech · Healthcare
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Case studyAutomotive
Digital approvals and live service tracking for a UK garage
Assystant built DRautomotive’s web app for tracking each service stage and collecting customers’ digital approval for extra work.
Assystant · 100+ projects · 20+ countries · since 2014
About DRautomotive
DRautomotive is a UK garage and mechanic service. Its jobs often need customer approval for work beyond the original scope.
The challenge
Garages often find extra issues once work has started and must get the customer’s approval before going further. Without a digital process, approvals were slow and caused friction.
DRautomotive also wanted staff and customers to see where a vehicle was in its service, instead of relying on phone calls for updates, and it wanted tracking and approvals in one web application.
What Assystant did
We built the web application in React and Django.
- Service stage tracking visible to staff and customers
- Digital approval requests for work beyond the original scope
- A React and Django architecture
DRautomotive now handles approvals faster and keeps customers informed throughout the repair.
Technology
- React
- Django
- Web application
- Workflow automation
Results
What changed for DRautomotive
- Digital approval for out-of-scope work
- Clear visibility of each service stage
- Fewer delays from manual approvals
- A reliable React and Django architecture
- More trust between the garage and its customers
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- 100+ projects delivered since 2014
- Clients in 20+ countries
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What happens next
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- 02We look at your workflow and find where AI pays off
- 03You get a proposal with the business case